A full 100% BACS (bank automated credit system) refund or product exchange will be arranged with you, if your purchased product is found to be manufactured faulty however you must comply with our following return policy.

a) You must notify us within ten days (max) of your product delivery receipt date,
by e-mail or via our freefax service; kindly include your delivery note number.
Upon receipt of your e-mail, a unique reference return number will be issued to your
reply e-mail address (kindly use it in all future related return or exchange communication).

b) The product(s) to be returned must be attached in our original packaging system
and received by us in a pristine condition.

c) If we receive the product in a badly damaged state i.e., shredded or with teeth
marks etc; the conditions for our return policy will be deemed invalid, therefore no
refund or product exchange.

d) You must ensure that your posted item(s) are received and signed for by us; hence we recommend that recorded delivery (UK mail) or a quality courier service be used; at your expense.

Once your returned products has been received, we will contact you by e-mail;
seeking confirmation of your bank details and your already issued reference return number enabling our secure BACS product-cost refund into your bank account.
You can of course include your bank and reference number details within the package containing your returned items.
All exchanges of our Chakra product(s) are sent by first class post.

We endeavour to produce a range of products that will hopefully exceed all of your healing and functionality expectations. However if you are unhappy with any of the product(s) you have ordered, simply comply with our above 'return policy' to again become completely satisfied.